This item is non-returnable and non-exchangeable. Every arrangement is made per order. All orders before 2:00 PM Eastern Standard Time are arranged and shipped the same day if required. Should you need to cancel your order, you must do so within 24 hours of placing your order, unless it is an order placed for same day delivery, overnight and express since we work speedily to process and ship your order in a timely manner. If your order is already being processed, we will not be able to cancel your order.